At Ready For Bed, we are dedicated to helping you find the perfect bed that fits your unique needs and preferences. Our vast selection of high-quality mattresses, bedding, and accessories ensures that you’ll find the perfect sleep solution for you. We also offer free delivery, as well as a risk-free 100-night sleep trial, so you can sleep on your new bed with confidence. Our team of sleep experts is always available to answer any questions you may have, and we’re committed to providing exceptional customer service throughout your entire buying journey.
I want to know about…
Order and payment
What are my payment options?
Our payment options include Credit/Debit cards, PayPal, Bank transfers, and Financing options. Choose the one that works best for you!
Whoops! I ordered the incorrect item or provided incorrect information. What do I do?
If you made a mistake with your order or provided incorrect information, please email us as soon as possible. We’ll do our best to assist you in resolving the issue.
Where is the confirmation of my order?
The confirmation of your order was sent to the email address provided when you placed the order. If you can’t find it, please check your inbox and spam folder. If you still can’t find it, you can also call us for assistance.
Cancellations, returns and refunds
How do I cancel my order?
To cancel your order, please email us as soon as possible. We’ll do our best to assist you in cancelling the order and processing any necessary refunds.
How can I return my item?
To initiate a return, please email us with your order information and reason for the return. We’ll assist you in the return process and provide any necessary information and instructions.
When will I receive my refund, or am I able to exchange the item?
For exchanges, please call us to discuss. Refunds typically take 14 days from the time the goods have arrived back with us. We’ll keep you updated on the status of your refund.
Delivery and recycling
How do I arrange delivery?
Once your goods are ready for delivery, our team will contact you to arrange a convenient day for delivery. You’ll be kept updated on the status of your delivery.
When will you deliver my item?
Once your goods are ready for delivery, our team will contact you to arrange a convenient day for delivery. You’ll be kept updated on the status of your delivery.
How will I know you’re on your way?
Once your goods are out for delivery, the delivery team will contact you to let you know that they’re on their way.
Where will you leave my item?
We can only deliver to the address that you provided when you placed your order. A signature will be required upon delivery.
What happens if I miss my delivery?
No problem! If you happen to miss your delivery, we’ll be happy to reschedule it for you. Just keep in mind that there will be a £55 redelivery fee. Our team will work with you to find a convenient time for the new delivery.
Can you collect my old mattress?
Yes, we can certainly help with that! If you’d like us to collect your old mattress, just reach out to us and we’ll be happy to arrange it for you.
Guarantees, warranties and sleep trial
Do your products come with a guarantee?
Yes, our products come with a guarantee! You can find information on the length of the guarantee on the product page for each item.
What’s the difference between and guarantee and warranty?
A guarantee and a warranty are similar in that they both offer protection for the customer, but they are not exactly the same thing. A guarantee is typically offered by the manufacturer and promises that the product will perform as advertised, while a warranty is a guarantee offered by the manufacturer or retailer that the product will be free from defects in material and workmanship for a specified period of time. The specific terms and length of coverage can vary between guarantees and warranties, so it’s always a good idea to carefully review the information that comes with your product.
Can I try out my mattress?
Yes, some of our products do have a sleep trial option. You can find which products have a sleep trial available on their respective product pages.
Ready for Bed and Reading Bedding
Who is Reading Bedding?
Reading Bedding is the physical store behind the online retailer, Ready For Bed. Our showroom is located in the heart of Reading, on Cressingham Road, and offers a welcoming environment to explore and experience the products available through our website.
Why are Reading Bedding delivering my order?
Ready For Bed is the online home of the Reading Bedding store, and is owned and managed by Reading Bedding. All orders placed through our website are processed and delivered directly by Reading Bedding.
Delivery
Where we deliver?
We currently deliver to mainland England and Scotland. Please note that there may be a surcharge for some areas in Scotland. If you have any questions about delivery to your specific location, please don’t hesitate to reach out to us.
What happens on day of delivery?
Our delivery team will be in touch with you one hour prior to your delivery to give you a more specific time frame for when to expect them. They will also provide you with all the information you need to know to prepare for the delivery.
Do you use external couriers for anything?
Yes, in some cases we do use external couriers to make sure that your order reaches you in a timely and efficient manner. If you have any questions or concerns about the delivery process, please don’t hesitate to reach out to us.
